Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.
HI Brad, Can you tell us why it is impossible to buy replacement parts for the current line of Cameras? All the other companies selling these types of systems are selling replacement parts. Why can't Google?
I'm a big fan of the Nest cameras but I thought I'd ask because this is a big issue for many of the current owners.
Thanks for your feedback, but this information isn't available to us in the forums. Users will need to fill out the support forms and work with support with their inquiries.