01-23-2024 05:33 PM
Hi all. I changed my internet provider, deleted the camera from Google home app and now when I try to reset the camera to its original state holding the reset button long enough for the yellow light to blink 4 times, it goes back to white and then flashing blue but does not stay on yellow to let me pair it. Anyone knows how to troubleshoot this?
01-23-2024 06:21 PM
You don't get this?
* At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
* At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you'll hear a confirmation tone.
I think that once you release the reset pin, you'll then get a pulsing white status light while it plays a tone, indicating its starting up, and then a pulsing blue light indicating its ready to connect:
You should then be able to reinstall it in the Google Home app.
Judging from the posts I've seen in this forum, when the factory reset fails, the status light is green, because the doorbell still has its old Wi-Fi settings.
01-23-2024 06:58 PM
Thank you for your reply. This is an outdoor camera and if you say that the pulsing blue light means that it’s ready to connect, then the problem is that on Google home app when I enter the six digit code in leu of scanning the bar code It says “wrong code” or if I try to connect to the nest app, last 4 digits of the serial number won’t load even when I wait a long time.
01-30-2024 02:34 PM - edited 01-31-2024 11:41 AM
Hello everybody,
@Keyvon100, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you have the wired or battery type of Nest Camera? You may try the links shared above to guide you for the steps on how to properly reset it and to know the meaning of the light status of your Nest Camera.
Looking forward to your response.
I appreciate the help, MplsCustomer .
Regards,
Emerson
01-30-2024 07:05 PM
Thank you for your input EmersonB. This is a battery camera. I have reviewed the links and understand the meaning of the lights now. The camera does blink blue, meaning it is ready to pair but neither the home app or the nest app will connect to it. The google home app will say “wrong code” when I enter it and the nest app will recognize the six digit code but on the last step will not load the serial number.
01-30-2024 07:17 PM
The battery camera can ONLY be installed in the Google Home app. (We have one.) During the install process, is there an option to select the battery camera as the device you want to install, and are you entering the 6-character alphanumeric Setup Code that is printed on the BOTTOM of the camera? It's shown at about 1:15 in the video here: https://support.google.com/googlenest/answer/10919314?hl=en&sjid=3953562792918318470-NC
01-30-2024 07:26 PM
Yes, I do choose the “battery outdoor camera” but when I enter the six digit setup code, the google Home app will say “wrong code”. I am certain that I have entered the correct code and tried it several times to no avail. I have also deleted and reinstalled the app hopping it will recognize the code but still get the same, “wrong code “!!
01-30-2024 07:42 PM
Perhaps Google Nest printed an incorrect Setup Code on your camera. Did you install it originally with the QR code?
You could try contacting Support, using the link and instructions in this post:
01-30-2024 08:21 PM
Yes, I believe that I used the QR code when I first installed the camera. Thank you for the link, I will try to contact support.
01-31-2024 02:32 PM
Hi Keyvon100,
Thanks for getting back to us. How's it going? Were you able to contact our support? If not, then we'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.
Best,
Emerson
01-31-2024 06:46 PM
Thank you again. I have not had a chance to initiate contact with support yet. Once I try and if I am unsuccessful, I will click on your link.
02-02-2024 11:38 AM
Hey there,
I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.
Cheers,
Edmond
02-05-2024 05:18 PM
Thank you very much and please accept my apologies for the delayed reply. I was able to contact support very quickly and the problem was resolved and my camera is working now.
02-05-2024 05:52 PM
Hello there,
Thanks for getting back to us. I’m glad it’s resolved now. If you need further help, let me know.
Regards,
Edmond