Nest cam outdoor not connecting C229

[Vkthegreat]

Hello,

I recently purchased three nest outdoor cameras. During setup I am receiving the error code C229 which is a router security code/lack of internet connectivity/wrong password. I have tried all work arounds without success. The cameras will refuse to connect to the wifi after entering the correct password during setup. I have tried both spectrums of my dual band router, turned off the firewall/security, tried a guest network with no security, whitelisted the MAC address of the camera, and completed a full restart of my modem and router. I own a telus router and am setting up through the Nest app on a galaxy s22 ultra. And no other nest device have been connected yet.

Any suggestions?

Thank you,

Jack

[jenniffert]

Hi Vkthegreat,

Thanks for reaching out to the community for help. I'm sorry to hear you're running into the C229 error during the setup process of your Nest Cam Outdoor. Help's here!

To better investigate the inconvenience, I’d like to confirm the following details:

• Is your Nest Cam Outdoor a 1st or 2nd generation model? Here’s a helpful article about how to identify the model of your device.
• Is this your first time setting up the cameras?
• What is your internet service provider?

For now, I’d suggest the following steps:

• Perform a restart on your camera. For instructions, you can check out this article: Restart or factory reset Nest camera or doorbell.
• Ensure that both your mobile device and the Nest app are up-to-date with the latest software. This can often resolve compatibility issues.
• Try one more time to add the device to the Nest app.

Additionally, you can check out this article for additional troubleshooting tips: Troubleshoot Nest camera and doorbell setup messages.

Please keep me posted.

Best regards,

Jenniffer

[Vkthegreat]

Hey Jenniffer,

Thanks for coming to the rescue.

Its a nest cam outdoor with wire, iguess its the only gen.

I bought it used from someone but its my first time setting it up.

My internet provider is telus.

There is no physical button to factory reset the camera too.

[jenniffert]

Hi Vkthegreat,

Thanks for following up! I understand how frustrating this situation can be, and I appreciate all the details you've provided. Let's try to fix this!

As you've mentioned that you bought the camera from someone, I'd like to confirm if the previous owner removed the camera from the Nest app. Additionally, it seems like you have the 1st generation Nest Cam, which doesn't have a physical button to perform the reset. 

In this case, I’d suggest the following steps:

• Unplug the camera(s).
• Wait at least 48 hours (2 days).
• If you’re able, try changing the Wi-Fi network SSID. This is because if you plug the camera back in without changing your Wi-Fi network details, the cameras reconnect to the server and block the Bluetooth pairing process. Note that this step may temporarily disconnect any devices that are currently connected to the Wi-Fi network.
• Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
• Once they're paired, change the Wi-Fi network SSID back to the original SSID.
• Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

Let me know how it goes.

Best regards,

Jenniffer