Nest cam support ending

[jonkraus]

I have 10 dropcams/nestcams in use, under 3 separate accounts, that apparently I need to replace before April 2024 due to discontinuing support.  I also have two new/unused nestcams .  I understand that I need to purchase new nestcams to replace them, but the question is whether I can receive a discount on the purchase of the new cameras.  Please don't refer me to support, as I have been there numerous times without a direct answer.  Thank you.

[Lance_L]

Hello jonkraus,

Thanks for posting in our Community. I’d be happy to help you with your questions.

If you are a current Nest Aware subscriber, we’ll be offering you a Nest Cam (indoor, wired) on us to help you keep your home secure. If you are not a Nest Aware subscriber, we're offering a 50% discount toward a new Nest Cam (indoor, wired). Eligible Dropcam users should have received an email with a unique Google Store link that they can click to redeem their offer. Using this link will automatically apply the discount at checkout. If you have two or more eligible Dropcams, you can redeem the offer for up to two indoor wired Nest Cams.

If you are eligible, you should have received an email with a unique Google Store link that you can use to redeem the offer. Using this link will automatically apply the discount at checkout. Please check your junk or spam folder if you can’t find it in your inbox.

Here’s the blog post about the update for our Nest Secure, Dropcam, and Works with Nest Users and Developers.

I hope that helps.

Best,

Lance

[rrobertsca]

What if you didn't receive this Google Store Link?  Believe me, I've tried. I have Nest Aware and 2 drop cams.  Anyone have this link?

[TheLimpElephant]

Also note that you can't use the nest app with those new cameras. You'll be stuck with a crashing, bug ridden, featureless Google Home app instead. 

[rrobertsca]

Good luck.  Similar situation here.  No help from Google Store or any others at Google.  Any help will be appreciated.

[Lance_L]

Hi folks,

@rrobertsca, I’m sorry to hear that you’re having issues with the link. I'd be happy to take a look at this for you. Please fill out this form with all the needed information, then let me know once you're done.

Regards,

Lance

[rrobertsca]

I filled out the form.  Let me know if you need anything else.  Thank you!

Roger

[Lance_L]

Hey rrobertsca,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

[rrobertsca]

case number is 3-9816000035160

Here is the information you requested

Model	Dropcam HD
Serial no.	############
Software	217-610040
MAC	############
IP	192.168.1.137

Model	Dropcam Pro
Serial no.	############
Software	217-610040
MAC	############
IP	192.168.1.244

[EdmondB]

Hi there,

Thanks for the information, Our support is just waiting for an update from our Engineering Team for you to get the replacement of your Dropcam. Please continue the conversation there and wait for an email with the promo code and let us know if you have additional questions.
 

For the safety of our community members, this post was edited to remove personally identifiable information.
 

Best,
Edmond

[rrobertsca]

Thank You!

[EdmondB]

Hello there,

If you need further help or any assistance about your case please let us know.

Regards,
Edmond