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Nest cam will not work

SickofNestCam
Community Member

My nest cam completely stopped working, it said it couldn’t connect to Wi-Fi, now it won’t connect to the app, I’ve tried to contact Google to stop my subscription and possibly get some help finding out what the issue could be and can not find a phone number and when I try to contact them through the help center it won’t go to the help page, and before they say it’s due to the weather it stopped working in November and I’ve been this long trying to get some help! 😡

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad