11-26-2021 08:33 AM
I lost the anti-theft screw that connects the power cable to the nest cam. Does anyone know the size of the screw? I contacted support, but that couldn't tell me and said the installation screws were not available to send me. I tried connecting without the screw since the camera is about 10 feet up, but when it rained last night some water got into the connection, so it would seem the screw has to be in place to keep the rubber flush with the camera body to keep out water.
11-27-2021 05:11 PM
I lost the screw too. Keeping an eye on this thread for any help.
12-16-2021 11:20 AM
I also need a replacement screw. Help Google!
12-24-2021 09:36 AM
I am also in need of a security screw.. Bueller? Bueller? Anyone?
12-28-2021 12:53 PM
I lost mine too. I replaced it with a thread size 1/4”-20 screw I had lying around. The one I have is 1/2” long and too long, so maybe 3/8” is the right length.
12-28-2021 04:14 PM
Confirmed #20 is the right diameter. Hole Depot only had the 1/2". Hoping I can find a 3/8 or 1/4.
12-29-2021 10:55 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-24-2022 02:59 PM
I lost my screw in the snow 😞
Can we order one somewhere,?
01-25-2022 09:18 AM
I am afraid that we do not replace screws. You will want to pick up the correct screws from your local hardware store. The threaded hole on the camera body for the security cable on the floodlight should be the same as for the 3rd party mounts when not used with a floodlight. Those are 1/4x20 I believe.
Best regards,
Brad.
01-25-2022 01:01 PM
Thanks, that's the data that was needed.
01-27-2022 11:02 AM
Hi everyone,
It looks like we've come to a reasonable conclusion to this conversation. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.
Best,
James
01-28-2022 11:29 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.