Nest cam won't charge

[Mark101]

My Google nest has been charging with no problem all year long, suddenly this year it stopped charging. I bought a new charger and that one is not charging either, can someone offer a fix for this?

[YusufHK]

Same here. My outdoor battery camera was been charging perfectly all year and now even though it's powered up correctly it's saying it's discharging rather than charging. Any ideas?

[jenniffert]

Hi there,

Thanks for reaching out to the community! I’m sorry to hear that your Nest Cam doesn't charge as expected. I’d be happy to help!

To better investigate the inconvenience, I’d like to gather the following information:

• What is the specific model of your Nest Cam? Here’s a helpful article about how to identify the model of your device.
• When did the inconvenience first occur?
• Did you receive any notification from the Google Home app or Nest app?
• What is the current status of the LED lights on your Nest Cam? For reference, you can check out this article: Nest camera and doorbell lights and sounds.
• Did you notice or experience any power outages recently?

In the meantime, I’d suggest the following steps:

• Check the battery state through the Google Home app by going to Favorites or Devices > Select the Camera > Settings > Under Device features, tap Battery.
• Check and clean the power connectors if applicable. 

Additionally, you can check out this article for more troubleshooting steps: Troubleshoot low-battery issues for Nest cameras and doorbells.

Keep me posted.

Best regards,

Jenniffer

[YusufHK]

Many thanks for reaching out. I finally got it to work and it seems to be fine now. Thank you very much

[jenniffert]

Hi YusufHK,

Thanks for following up!

I’m glad to hear that the inconvenience was resolved in the meantime with your Nest Cam.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer