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Nest camera….4 apple devices with nest app. 2 phones 2 pads. Can not access on one phone.

Rqw
Community Member
5 REPLIES 5

Ashepherdson
Gold Product Expert
Gold Product Expert

If all devices are logged in using the same account info but only one won't connect, suspicion is there is either a setting on the phone blocking the connection, or it simply needs to be rebooted.  Try rebooting first and see if that clears it up! 

Rqw
Community Member

Got it.  Thanks all

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

 

P.S Thanks for your help, Ashepherdson!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.