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Nest camera (battery) can’t add it to my home stops the installation with “something went wrong”

ovanegas1
Community Member

I bought a set of 3 cameras and I haven’t been able to install the third one   .  I have tried every suggestion posted on these blogs but nothing has worked

Any real solution to this problem , how can I get it replaced ?

.

1 ACCEPTED SOLUTION

ovanegas1
Community Member

I was trying to connect the new camera with a 5g wi-fi 

I guess that was what I was doing wrong 

all good now thanks 

View solution in original post

6 REPLIES 6

DC05
Community Member

Same issue and nothing seems to rectify the problem!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

ovanegas1
Community Member

I was trying to connect the new camera with a 5g wi-fi 

I guess that was what I was doing wrong 

all good now thanks 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.