10-27-2021 06:42 AM
My Nest Aware expired so I renewed my subscription. Prior to it expiring all cameras worked fine. Now that I renewed my subscription, my doorbell camera is the only camera recording motion or movement.
10-27-2021 08:03 AM
If you open the camera on your Home app, and go to Settings, then click on Video, does it show at the top under Video History your subscription? Mine says "30-day event video history". They may not be linked to your subscription. Don't know if you have to old or new cameras.
11-01-2021 12:11 PM
Hi there,
I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-19-2021 02:46 PM
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Eric
11-22-2021 02:36 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.