Nest camera notifications not showing video preview, Take 3

[Balurdo]

This question has been posed at least a couple of times but the threads are locked without providing a solution. I have this problem. I had an iPhone X that had no issues. Recently purchased an iPhone 12 and and iPhone 13 pro, both have the latest iOS and I cannot get the video preview no matter what.

I tried Settings->notifications->Nest->Show Previews Always 

I tried uninstalling and reinstalling the app

i tried rebooting both phones

nothing has worked. What’s the solution to this problem? Please don’t lock the thread prior to at least attempting to help solve this. 

[Ganon]

Same issue. Same attempts. Nothing works  did the update for I phone today. 

[Jdr1981 · Accepted solution]

For IPhone, you now have to press and hold the notification to preview it!

[Balurdo]

This worked for me, thank you!!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Balurdo]

No. this was fixed thanks to Jdr1981

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Ganon]

Thank you !!!!!!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[pebceb]

I have the same problem.  Previews never worked for my new nest battery camera and then worked for a little while and then stopped working again.  

I was seeing them on iPhone, Apple Watch etc. until they stopped working again.

Has this really been fixed?