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Nest camera notifications not showing video preview

pt44
Community Member

Dear Brad. I'm not sure if you are being deliberately obstructive or simply aren't that bright. You've just closed my previous thread - not because you solved my issue, but because another poster in the thread, said you'd solved HIS issue. 

How is that my issue solved exactly? 

What's hilarious, is my thread was already a continuation of previous threads. Anyone less cynical would imagine that you simply close threads that you cannot solve. As it's the easy route out. Perhaps you can let me know if you've solved MY issue, as it's ME that has the issue, not someone else. 

Previous thread is here - you closed it two hours ago - without solving it. 

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-camera-notifications-not-showing-v...

A user called jcmilde reported the issue was solved for him. He wasn't the poster of the original post. His issue solved itself. Mine has not. Please advise as to what you are doing to fix my issue. As it's even more annoying now (that you've done this) than it was previously. 

Seasons greetings

PS - I'd be really, really, REALLY grateful if you don't close this thread, until I report that you've solved it  - thx. 

12 REPLIES 12

Brad
Community Specialist
Community Specialist

Hey folks,

 

I wanted to explain why Community Specialists Lock threads. We follow up and lock threads when there hasn't been any activity from users in the thread which helps us to maintain a cleaner community. In this specific case, there was already a main thread open so this one was locked. I hope this explains a bit more about why we lock threads.

 

Best Regards,

Brad. 

pt44
Community Member

"there was already a main thread open so this one was locked"

Sorry, but you say there was a Main Thread on this subject? What the heck? Where. When I posted this originally, it was about the fourth time the same subject has been posted about, because on each case, you've locked the threads before solving them. Now you're telling me (us) that there is a Main Thread that is still open - yet you've made no attempt to link us to it. Why?

Again, it would appear that this support forum is an utter farce. It never seems to solve problems. It just seems like a place where people are sent to open a post about their issue, then two weeks later (guesstimate of time) the thread is closed in the hope that person won't ever come back. 

Would you PLEASE, PLEASE, PLEASE address the actual topic of the thread and try and either Solve the issue or let us know a progress update of the issue. 

ECSurb
Community Member

I am having the same issue since updating to iOS 15. Is there an update to the app coming? It’s frustrating these threads keep being closed

pt44
Community Member

Hi Brad - you close threads that had no activity?

OK - here's the thing. Someone asks you for support. Asks Google for support. Google's reply (often via yourself) is zero. What is the person posting meant to do. Keep posting messages saying - hi, I'm still here, problem is still here, hello world, hello Google?

If you supply no support - what is the poster meant to do exactly?

How about Google (or yourself) offer support. Solve the issue at hand. Surely that's the whole purpose of a support forum. Is it really that hard? If you simply close threads, as you can't solve them, then what the F**k is the point of anyone posting asking for support - please tell me. 

 

ECSurb
Community Member

Could we have an update on the issue at hand?

pt44
Community Member

BTW - still here - same issue still exists. I'll set a reminder, to remind myself to post something, to remind you that the problem still exists. 

Would be SO much easier if you simply try and help solve the issue - which is CLEARLY an issue, since others have posted their support for the issue. 

jcmilde
Community Member

Hey all, 

Yes - the issue was solved for me. I wanted to report that to the group but was shocked to see the thread was almost immediately closed without OP's issue being reported solved. Sorry if somehow my report got it shut down.

But in a fun turn of events...my issue is back!! With about a week of google home previews functioning properly on my iPhone and Apple Watch, we are now back to the original same problem -- a blank preview with no actual info.

(although I should note that the long press on the iPhone does still work - as reported here: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Preview-Video-Not-Working-with... )

As per OP's point - Brad, please acknowledge the issue, please let us know a timeline on when it will be fixed, please report when it has and perhaps most importantly (and obviously) leave this forum open until (at least) OP reports it fixed on their end.

 

Again - sorry if my last post got that thread locked.

pt44
Community Member

Wow. Thank you jcmilde - that one second press works. .

Now why Brad couldn't have told us all that to begin with, who knows. Clearly supports job isn't to do any actual support, but to fob people off as soon as possible. 

For anyone else with no previews - give that a try. On the notification, if you press and hold (iPhone lock screen) it brings up the preview, as it used to do. Why it's hidden like that - god knows. Some programmers neat trick, that he forgot to tell anyone about - it sure isn't obvious, it was so much simpler before and didn't need a hidden 1 second press to improve it. 

NB - Brad, this thread should not be closed until you've solved JCMildes question here. As an act of simple kindness, that should be your priority, even though my own issue now has a solution - thanks to JC - no thanks to yourself. 

Brad
Community Specialist
Community Specialist

@pt44

 

I would like to remind you that these Community Forums are not the same as Support. If you need immediate assistance, please contact Support for that. We can always discuss, and troubleshoot in these forums, but I am limited on who I can reach out too on each thread as there are limited Community Specialists in Camera and Doorbells forums. 

This is looking like it may be an issue with iOS 15 update, so still collecting data on this. I do not have a fix for this issue, so just try to do your own troubleshooting in the form of Restarts, Factory Reset if you are willing, and removing and adding back your device may or may not work. I have seen mixed results on similar issues.

 

Best regards,

Brad.

pt44
Community Member

I'm confused. When I was looking for support - to find a solution to the issue I posted about, I was directed here - to this forum for help. Now you're telling me there is another method of support?

Could you direct me to the REAL support location. So that in future, when I get an issue, I can get some support. I didn't even know such a thing existed, as I would have gone there directly, if I had. 

Thx 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

pt44
Community Member

"I'm confused. When I was looking for support - to find a solution to the issue I posted about, I was directed here - to this forum for help. Now you're telling me there is another method of support?

Could you direct me to the REAL support location. So that in future, when I get an issue, I can get some support. I didn't even know such a thing existed, as I would have gone there directly, if I had. "

As usual Brad, you're not answering the question asked. 

You mentioned there was another form of support - but elude to actually telling anyone what that is, even though I asked directly what that was!