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Nest camera outdoor, dead power supply

Crym
Community Member

One of my outdoor nest cameras power supply died. Pulled camera down and tested with another USB power supply. Having a hard time finding a replacement. Does google still sell these?

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@Crym 

Unfortunately, Google isn't selling them anymore, nor, it seems, is anyone else. We have Google Nest Outdoor Cameras and are wondering what we'll do if our power supplies die. Here's another thread on the same issue:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Power-adapter-stop-working/m-p/104177

All Google Nest is offering is a form to fill out if you are within the one-year warranty:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Camera-stopped-working/m-p...

MplsCustomer
Bronze
Bronze

@Crym

This thread on this forum has a link to a 3rd party source for a replacement power adapter:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Camera-replacement-power-a...

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for your answer and recommendation, MplsCustomer. 

 

Crym, I wanted to drop by and check if everything is covered here. Let us know if you still need help. 

 

Best, 

Melba

Crym
Community Member

Ended up ordering a replacement from some sketchy third party selling the A0038 part number. Guess we'll see if it's a decent replacement.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

@Brad  and @MelbaDT 

Why doesn't Google Nest resume selling power adapters for the Google Nest Outdoor Camera?

Lots of us Google Nest customers have these cameras and they are not that old. We own three Google Nest Outdoor Cameras that are 30 months, 22 months, and 17 months old.  We have been seeing posts like this one in this forum from customers whose power adapters are now failing. We are now worried about what we will do if our power adapters fail.

Brad
Community Specialist
Community Specialist

@MplsCustomer

 

I don't have an answer to give. We are not privy to that sort of information if I'm being honest. Please bring your concerns to Support.

 

Best regards,

Brad.

@Brad 

I filled out the "Support" form. But please pass on to your managers that customers in this forum have Google Nest Outdoor Camera power adapters that have failed and are unable to replace them.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

All of your feedback has been submitted if requested. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.