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Nest camera problems

Punteh
Community Member

Recently my Nest aware account was cancelled because it was still connected to an old credit card. So I updated my card info and purchased a new Nest aware account. That didn't work for some reason as I didn't have more than an hour of history for my camera on the app. Eventually I cancelled the subscription to try again to see if there was an issue with the Nest aware linking to my account, even though the subscription was bought through my Nest/Google account. When I cancelled the subscription, that also deleted the camera from the app for some reason. And obviously when I try and re-add my camera to the app it says the camera is linked to another account. Obviously it is, it's linked to my account. How do I fix this mess?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Punteh 

Since this involves Nest Aware,  maybe you could try the contact link under the "Nest Aware Premier Care" section on this Google Nest Help page:
https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid

Brad
Community Specialist
Community Specialist

Hey there,

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad