Nest camera showing in google home app but not in nest app

[vcourtney16]

I just installed my Google nest cam with floodlight (wired) and I was able to add it to the Google home app. I am able to see it on the Google home app but not within the nest app. In the nest app, it keeps telling me to set up the Google home app which I already did. I was also able to activate my nest aware subscription but the camera still won't show up in the app.

I have tried signing out of the app and reinstalling the app. I also tried signing into the nest app on different devices and the camera still doesn't show up.

How can I get the camera to show up in the nest app?

[gatorcamilo]

I'm sorry to break this to you, but you can't do that. I'm assuming you bought the current 2nd Generation Nestcams, which ONLY work with the Google Home app. 

Which in and of itself isn't a terrible thing. But some of the key features from the Nest app (and gen1 cameras) aren't available on the Home app. The two main issues are:
#1.  You can't view it on a computer. With the Nest app, there was a webportal you could log in to and see the cameras from your computer. Really handy to have if you're at the office and want to check in real quick. 

#2.  You can't download custom clips. This was only available through the Nest webportal and not the app. But in the webportal, you could tailor a clip down to the second, however you want it. 

With the new Gen2 cameras, you are forced to ONLY use the Google Home app on your phone. You can't view it on a bigger screen, and you can't make custom clips. You can only use the autogenerated ones, which many times aren't perfect. 

I'm sorry for your loss. Knowing what I know now, I wouldn't recommend the current Nest Cams to anyone. 
Not until they fix this issue. I currently need another indoor camera and I'm scouring the net for a reasonably priced Gen1 camera instead. And yes, it's going to cost me 50% more than a new Gen2, but I refuse to buy a Gen2 until these issues are resolved. 

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on home.nest.com/home web app. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. I appreciate all the feedback that y'all have provided! Thank you for that. 

Best regards,
Brad

[gatorcamilo]

Hi Brad, 

I understand the WHY behind moving everything to the Home app. And that alone is not the issue. 

The issue is that in moving to the Home app, Nest/Google has significantly reduced the functionality of the Nest Cams. 

I don't really care if I'm using the Home app or Nest app. I'm fine with just using the Home app, as long as the same features were avaiable. And the problem is that Google chose to remove two KEY features that make all the difference in wanting to use a Nest Cam or not. 

#1. You can't view them online on a desktop or webportal. 
#2. You can't create custom clips. You can only use the auto-generated clips in the Home app. 

In general people aren't mad that they have to move apps. They are made because you're taken away critical functionality for a security camera. 

It has been ALMOST A YEAR since the Nest CEO, Rishi Chandra, put out the statement below (see link). And there hasn't been an ounce of progress on this, at least that's visible to the consumer. 

So what do you say to that, Brad? 

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Brad]

@gatorcamilo

I just wanted to jump in real fast and thank you for your feedback. Please feel free to send us more information about your experience with this issue. I've put instructions below.

• Open the Google Home app
• At the top right, tap your account.
• Tap Feedback 
• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, in the top right corner, tap Send 

Best regards,

Brad

[gatorcamilo]

This feedback has been provided thousands of times. 

There is no trust that it will ever be addressed. Even when the GM of Nest writes an open letter addressing it...... and then nothing happens in the following year. Where's the latest update? Any information on progress? A guarantee or promise that the features will come....and WHEN they'll come? 

Why would I expect to be listened to now? 

I go out of my way to tell people not to buy Nest cams anymore. I used to be an evangelist for all things Nest, but now I tell everyone to stay away. 

I'm unfortunately stuck with 4 cameras, and I'll be sticking with them in the old Nest app until they all break. At which point I'll move on to another brand, and away from Google/Nest. 

[Brad]

Hi there,

Thank you again for providing your feedback! As I do not have any further updates at this time, please let us know if you need further assistance.

Best regards,

Brad

[EmersonB]

Hello Folks,

Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help @Brad.

Best,
Emerson