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Nest camera video won't load. Circle hanging.

JBJBCOOPER
Community Member

How do you get the hanging circle to go away?

 

2 REPLIES 2

milanmm
Community Member

I have the same problem when connected with a VPN, when I turn off VPN all is good with the live stream, not ideal I know, but its a fix

 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad