Nest camera won't set up.

[Bill60]

Setting up a Nest camera and following the instructions. Scanned the QR code and selected the device. Plug in the  cable (not sat in the magnetic bracket) and get the white light and the chime but the light does not turn blue. Already set up another camera OK. Any suggestions (the camera has been fully charged).

[MplsCustomer]

@Bill60 

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Bill60]

Thanks for the info and replies. I fixed the issue with a system reset using the button the back of the camera. After I went through that routine I was able to set the device up. This is the sort of function I would expect to be notified about within "supplied instructions". I eventually found out about this button having trawled through all the "why it won't work Q&A's".

[Lance_L]

Hello everyone,

@Bill60, I’m happy to hear that this has been resolved. Thanks for sharing your resolution with the Community. I understand the inconvenience you have faced. Our team is working hard to deliver the best experience possible. We'd appreciate it if you could share feedback about Google Nest.

Thanks for the help, MplsCustomer.

Best,

Lance