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Nest cameras have disappeared

aklint
Community Member

I am fed up - google home app has stopped working.  It removed my home max speaker and then my two cameras.  I cannot get them back, I've tried the qr code and serial numbers...but google home and nest can not reconnect.  I need to speak to a human who can walk me thru and fix this please

 

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If you want Google support then you will need to contact them here

https://support.google.com/googlenest/gethelp?hl=en

But we are community members who try to troubleshoot as well, just in the forum.  

If your Google home app is giving you this much trouble, my suggestion would be delete the home, and create a new one then setup from scratch. This will avoid any complications from the previous setup.  

 

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thank you for your help, Ashepherdson!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.