Nest door bell (wired) - door bell stopped working

[katandchad]

Good evening, our nest door bell video works fine alone with the microphone and speaker.  We have had it form a few years.  Recently I realized the door bell is not working.  It used to ring the mechanical doorbell (I believe) and would ring and announce recognized faces on our google puck speaker.  I am unable to find any troubleshooting to correct this issue.

[MplsCustomer · Accepted solution]

@katandchad 

One common problem is that the internal battery in the Nest Hello doorbell fails after a year or two.  (Yes, it has one!)  When it fails, the doorbell goes offline for a minute whenever it is pressed. It's happened to all 3 of our Nest Hellos in succession. There is a workaround: if you turn off the "Indoor chime" option, then the doorbell no longer goes offline, but of course the doorbell chime then no longer works. But you can instead rely on "Visitor announcements" on your Nest Hubs, Nest Minis, or Nest speakers.

This is a very long thread on the subject, with over 1,000 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

A few customers have pried open their doorbell and replaced the battery with a 3rd-party battery, even though it's not designed to be replaceable:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

[MplsCustomer · Accepted solution]

@katandchad 

One common problem is that the internal battery in the Nest Hello doorbell fails after a year or two.  (Yes, it has one!)  When it fails, the doorbell goes offline for a minute whenever it is pressed. It's happened to all 3 of our Nest Hellos in succession. There is a workaround: if you turn off the "Indoor chime" option, then the doorbell no longer goes offline, but of course the doorbell chime then no longer works. But you can instead rely on "Visitor announcements" on your Nest Hubs, Nest Minis, or Nest speakers.

This is a very long thread on the subject, with over 1,000 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

A few customers have pried open their doorbell and replaced the battery with a 3rd-party battery, even though it's not designed to be replaceable:

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

[katandchad]

Thank you so much for your time.  That worked perfectly.  

[Jeff · Accepted solution]

Hey katandchad,

It looks like MplsCustomer was able to answer your question here. I just wanted to check in and see if there was anything else you might need or to see if you had any other questions. If so, just let me know and I'll be happy to help out as well.

Thanks,
Jeff

[Markjosephp]

Hi katandchad,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

[katandchad]

MplsCustomer was able to answer my question and the solution worked perfectly. Thank you, no further assistance needed.

[Markjosephp]

Hello katandchad,

Awesome! I'm glad to hear it was sorted out. It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark