Nest door bell won’t charge

[bestgrandma1414]

My battery nest doorbell won’t charge. I have tried to factory reset it after reading on this in the community chats. I have also made sure it’s not the cord, charging block or the outlet. When I try to factory reset it, it blinks blue but still won’t hold a charge? It’s not even a year old yet. Purchased June 30th 2024. Any ideas? Can I fill out a form for a replacement? 

[sicsacol]

Hi @bestgrandma1414,

Thanks for reaching out to the community page. I understand your Nest doorbell won't charge and that you've already performed a factory reset for troubleshooting. However, your Nest doorbell still isn't holding a charge. No worries, I'd be more than glad to assist you.

Since you've made sure that the power cord, charging block, and power outlet are working fine, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please make sure to add the link of this thread and your community username.

Sincerely,
Jonathan

[sicsacol]

Hi @bestgrandma1414,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Cheers,
Jonathan