10-11-2021 03:58 PM
I have a nest door bell and I have paid for the nest aware subscription but whenever I try to play a video recording it just shows how long the video is and a screen shot, but won’t actually play the video.
I have check my modem and rebooted. It is working correctly. I have uninstalled and reinstalled the app and it’s up to date and I have rebooted the camera itself and it’s still not playing videos.
10-19-2021 09:21 AM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.
Please let me know if you need further assistance.
10-31-2021 06:38 AM
Still not recording video