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Nest door bell won’t play video recording

aradams1s
Community Member

I have a nest door bell and I have paid for the nest aware subscription but whenever I try to play a video recording it just shows how long the video is and a screen shot, but won’t actually play the video. 

I have check my modem and rebooted. It is working correctly. I have uninstalled and reinstalled the app and it’s up to date and I have rebooted the camera itself and it’s still not playing videos. 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Dave5209
Community Member

Still not recording video