Nest door bell won't playback video

[ChrisV85]

Nest doorbell won't playback videos

[aatienza]

Hey ChrisV85,

Thanks for reaching out. Let's see what's going on — do you have an active Nest Aware subscription? When did it start happening? Are you getting any error messages? Also, have you tried any troubleshooting steps to fix this?

You can check out this link on What you get with a Nest Aware subscription.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie