Nest doorbel not working anymore after 14 months

[patvdw75]

Hello,

My nest doorbell was working very well since 14 months and it starts having problem 2 weeks ago when receiving on my phone a message telling that it's disconnected. I got this message several times during some days.

As of 3 days ago, it doesn't work at all anymore. I start to reinstall, factory reset,...everything without success.

All buttons stay off, without lights, but sometimes, the blue circle start to light up, blink a little bit, then the small green light at the top lights suddenly and just after, everything stop lighting (I made a video if you want). So impossible to reconnect or reinstall.

Any idea about the issue ?

Thanks a lot

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.