Nest doorbell battery charging

[JoePlain]

Just bought and installed the nest doorbell (battery) last week. So far I love it, but one question I had deals with charging: My battery was at 27% yesterday according to the app, but then when I checked it again today, the app says "plugged in", and it has an infinity sign where the % used to be. I've only got the doorbell connected to the chime, so I didn't think I'd get any kind of charge, but apparently I am. Do I need to worry about charging it?

[MplsCustomer · Accepted solution]

@JoePlain 

If you connected your battery doorbell to your existing doorbell wires, then it is connected both to your chime and to your transformer. See the wiring diagram on this post (ignoring the chime connector part, which is used by the older Nest Hello doorbell but NOT the battery doorbell): https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455

The battery doorbell runs off the battery at all times and is trickle-charged if connected to your doorbell wires; see this Google Nest Help page: https://support.google.com/googlenest/answer/11830989?hl=en

[JoePlain]

Thank you!!

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. @MplsCustomer thank you for your help on this one.

Best regard,
Brad

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[janthadeus]

Hey folks!

Thanks for your help Steve, Brad and MplsCustomer.

JoyceM, I'm sorry that you're experiencing this. No worries, we'll figure this out together. You may use the power cable that comes in the box to charge your Nest Doorbell Battery. For your better understanding on how to install your Nest Doorbell Battery wire free you can check this YouTube video.

Thanks,

JT

[JoyceM]

Can someone just tell me how do I charge the battery with the charger?  I think I am going back to the Ring Door Bell.  Had no trouble charging the battery.

[janthadeus]

Hi folks,

JoyceM, just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Regards,

JT

[janthadeus]

Hi folks,

JoyceM, just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT