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Nest doorbell battery: only getting notifications on phone when doorbell button is pressed

Smackvein
Community Member

Nest doorbell battery only getting notifications on phone when doorbell button is pressed not when the camera detects a person. All notification settings in the phone (samsung galaxy) are correct. All notification settings in the google home app are correct. All notification settings in the doorbell part of the home app are correct, including push notifications, people, and packages. Powered the phone all the way off and turned it back on. I got one singular notification for a person seen about 2 minutes after the movement was detected, and then nothing again except when the button is pressed.

 

Set one up at my house several months ago, no issues at all. Tried to install on at my mothers house and this is the result. At my whits end.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

We just recently enabled notifications on our Google Nest Battery Camera. Push notifications for people events on our Google Nest Battery Camera--configured in the Google Home app--do get sent to my iPad, but NOT to either of our iPhones. Push notifications for our older Nest cameras and doorbells--configured in the Google Nest app--get sent to both iPhones and my iPad just fine.

I tried deleting and re-installing the Google Home app on my iPhone.  Once I also re-enabled Notifications for the Google Home app, the "Time Sensitive" notifications from our Google Nest Battery Camera started appearing on my iPhone.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. If you haven't already, please take a look at this article for some additional information, and it has some great information and links to troubleshooting issues with alerts. 

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey Smackvein,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.