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Nest doorbell battery timeline video playing starts too late

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: ZCer 

 

I have a scenario where people can pass left to right. Doorbell will catch and recognize it is a person in less then a second. The generated preview and if you download the video this is the clip you get.

But when watching video in the timeline, the video start point is another cca. second later which in my scenario means that I pretty much miss the event.
 
1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hello Zcer.
 
I am glad to hear that you got your hands on the new Nest Hello Battery! I am sorry to hear that you have ran into those issues. But I would love to look into them for you further. I would definitely give the doorbell a restart first and see if this fixes and addresses your issue. Please let me know if there is anything else I can assist you with.
 
 
-from Brad C. (Community Specialist)