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Nest doorbell battery

Zoltar
Community Member

‎06-03-2022 03:24 PM

Just replaced my wired nest doorbell with this battery one.  With the wired,  I set it up using the nest app and I could do everything from there.  With this one,  I had to use the Google home app and I can't see the video on my nest app,  only on the home app. How do I get this new one to show on the nest app along with my other cameras? 

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MplsCustomer
Bronze
Bronze

‎06-03-2022 05:37 PM - edited ‎06-06-2022 11:53 AM

You cannot add your new Google Nest Doorbell (Battery) to the Google Nest app, as we discovered to our surprise when we bought a Google Nest Camera (Battery) in Sept. 2021.

Google Nest decided to have its new cameras and doorbells released starting in mid-2021 work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com web page, while our older cameras and doorbells continue to be administered, access history, and receive notifications ONLY in the Google Nest app (though they can be viewed in the Google Home app).

In Sept. 2021 Google Nest GM/VP posted this explanation of this 2-app approach. Except for numerous customer reactions, there has been no update since: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

If you have cold winters where you live, you should also be aware that the battery doorbell won't charge below freezing: https://support.google.com/googlenest/answer/11830989?hl=en

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