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Nest doorbell cam no power

RobgL
Community Member

I’ve had my nest doorbell, cam installed for about a year and suddenly the doorbell chime stared to hum and knocker was vibrating. Each time I try to reinstall/connect all I get is the hum on the doorbell and no power in the doorbell. Suggestions? 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@RobgL 

This is Google Nest's checklist on doorbell issues:

https://support.google.com/googlenest/answer/9317473

You could also check whether the wiring for your chime puck has come loose.

EmersonB
Community Specialist
Community Specialist

Hello RobgL,

 

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of your Nest Doorbell? Do you have the battery type?  In case you do, have you tried charging it inside your house? Don't hesitate to post your update here.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson

RobgL
Community Member

Hi, it’s wired. I will be checking the transformer  next as nothing is working so far. 

EmersonB
Community Specialist
Community Specialist

Hi RobgL,

 

I appreciate your update. What is the light status of it? Have you checked your transformer? Don't forget to check the wires at the back of your Nest Doorbell if there's any damage. Let us know how it goes. 

 

Regards,

Emerson

RobgL
Community Member

haven’t had anyone in yet. Hopefully next week. 
pill post when I find out more information 

 

thanks

rob. 

EmersonB
Community Specialist
Community Specialist

Hey RobgL,

Sure thing! We'll wait for your update here.

 

Thanks,
Emerson