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Nest doorbell doesnt' ring indoor chime

g3reza
Community Member

My nest gen2 wired doorbell doesn't ring the indoor chime when the nest chime connector is used. However when the chime puck is uninstalled, the doorbell works.

Looks like my chime puck is defective and needs to be replaced. How do I proceed with this?

1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Hi @g3reza,

 

Thank you for posting in the community. I'm sorry to hear that your Nest Doorbell (wired, 2nd gen) isn't ringing your indoor chime when the Nest Chime Connector is installed, especially since it works correctly when the connector is removed. It sounds like the chime connector might be the cause. Thanks for your troubleshooting. I'm here to help.

Based on the behavior you're describing, where the chime works without the connector but not with it, a defective chime connector is a strong possibility.

The team would like to learn more about this issue. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.

 

Best regards,

Kevin