Nest doorbell extremely hot and will not connect to Internet, was connected for years with no issue

[Bill3031]

I just switched to a new WIFI router, and cannot get the Nest doorbell connected. I have power cycled the doorbell several times, and have tried connecting using the QR code on the back. I cannot get a blue or yellow light (or any light) and the doorbell is hot to touch, despite outside temps in the low 80s and the doorbell is not in direct sun. 

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Bill3031]

have done a restart several times.  disconnected the doorbell, let it cool and reconnected. It got hot again. No lights on doorbell.

Contacted Google days ago and spoke to a tech....no response as to what to do.   Hello RING!