Nest doorbell not connecting to Wi-Fi

[L_Koops]

We have recently moved and now our Google nest doorbell won’t find the Wi-Fi when I’m doing the setup. I’ve been in contact with Google and tried all of the rebooting options and in the end they just sent me a new device. Now I’m having the same issue with the new device, of it not being able to even find our Wi-Fi network but can find other networks around. It’s strange because our TV phone computers are all connected to our Wi-Fi so I’m not too sure why the Nest doorbell can’t find it? Any help would be great as the Google Team haven’t been very helpful 

[gmelanymelissa]

Hi there,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell cannot find the Wi-Fi network. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What kind of Nest Doorbell do you have?
• How far is the Nest Doorbell from the router?
• Are you getting any error messages?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the Doorbell?
• What's the status LED light?
• Are you using the Google Home app or Nest app?

In the meantime, let's check a few things:

• Factory Reset: Try factory resetting the Doorbell. This should clear any stored Wi-Fi settings. Refer to this article: Factory reset Nest Doorbell. Depending on the model you have.
• Distance: Ensure the Doorbell is within range of your router. Try moving it closer to see if it connects.
• Reinstalling and Uninstalling the app: This can solve some glitches. Download the app again from the app store.
• Interference: Physical objects like walls, large metal appliances, or other electronic devices can interfere with Wi-Fi signals.

Keep me posted.

Regards,

Melany