Nest doorbell not ringing at night

[jkerstei]

Hello! Our nest doorbell no longer rings at night. It’s bizarre because we never had this issue til recently. Please help! 

[EdmondB]

Hello jkerstei, 

It sounds like you're having some trouble with your Nest Doorbell. Let's figure this out together. First off, when someone presses the doorbell, what's the status of the LED light on it? Also, is the doorbell still detecting motion at night? And lastly, which type of Nest Doorbell do you have?

Looking forward to hearing back from you!

Best, 
Edmond

[jkerstei]

Hello! Our doorbell is displaying a red light at night. It still is detecting motion. We have a wired nest doorbell. I appreciate your help! 

[EdmondB]

Hi there, 

Thanks for the information . If you've got a Nest Hello Doorbell, that red light means it's in night vision mode. Have you tried resetting it to factory settings? I've got a link here that'll show you how to restart or factory reset your Nest cam or doorbell.

Let me know if that helps. 

Best,
Edmond