Nest doorbell not working. Says offline. Tried everything but to reset it but nothing works.

[JohnF]

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Original poster: Stev J

4 month old Nest Hello Doorbell

Lost camera video, app says it is offline.

Doorbell doesn’t work when button is pushed. 

Solid green light at top of doorbell.

No blue or yellow ring light.

Reset by pushing the button on the back of the doorbell. Solid green light came back on. Nothing else happened.

Force closes the app.

Restarted iPhone.

Plugged doorbell into computer, nothing happened except green status light turned on. 

Strong WiFi signal at the doorbell.

18.8 volts coming from wires.

Factory reset didn’t work. While pushing the reset button and doorbell button, nothing happened. 

Removed doorbell from Nest app. Tried to reinstall on app but it didn’t work. Scanned QR code, went through the install process, no audible sounds and no blue ring light.

Any suggestions???

[JohnF]

Hello, Stev J.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have ran into these issues with your Nest Hello doorbell! 

I would suggest you use a multimeter check the back panel of the Nest Hello if its getting the required voltage. It sounds like the Nest Doorbell isn't powering on, so that is the best method to check the power. Please let me know if you need further assistance.

-from Brad C.(Community Specialist)