07-15-2022 04:57 PM
Is it possible to get notified on my Google home max device if someone is seen on my Google doorbell battery version? I get notified on my phone ok
07-16-2022 06:28 AM
Yes. Follow these steps:
07-17-2022 02:37 PM
I have the same problem. Just received my Nest Hub Max and no notifications. Like the original poster, I get notifications on my phone just fine. And I can use the hub to view video on the doorbell. Devices are in the same home. What other steps are required to get the notifications on the hub? This is the only reason I purchased it.
07-18-2022 10:23 AM - edited 07-18-2022 10:24 AM
Things to check:
Let me know if this helps!
07-18-2022 12:05 PM
They are both in the same home. I've turned on personal results and made sure do not disturb is turned off.
There isn't a notifications yes/no selection for the hub, but I've tried it with filters on and off.
Still no notifications on the hub while they come through find on the iOS phone app.
07-19-2022 10:58 AM
Appreciate you confirming. Let me share this to be reviewed by a community specialist who can advise on other possible troubleshooting options and next steps.
07-25-2022 06:49 PM
Hey folks,
Appreciate the help, davidking.
To confirm, are you using a dual-band router(2.4 GHz and 5 GHz)? If so, are your doorbell and Nest Hub Max connected to the same Wi-Fi network?
Thanks,
Archie
07-28-2022 08:14 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
07-28-2022 08:44 PM
Hi! Thanks for following up with me.
I have an Orbi system with a router and a satellite. I just went into the attached devices display and I see the Nest doorbell and the Nest Hub Max connected to the network, both on the 5GHz band. However, the doorbell is on the satellite and the hub is on the router.
Maybe this is why the hub is not getting the notification when someone rings? The hub does offer the option of connecting to live video and shows the doorbell battery status as 80% (it's connected to power).
Set up of the hub was seamless and quick and they are on the same network, but there was no option to select the router or satellite.
I guess I could try unplugging the satellite, but I'm not sure I know how to reset the doorbell or if it will have success connecting to the router.
07-28-2022 08:47 PM
I'll try resetting the hub and place it right next to the Orbi satellite first.
07-28-2022 08:54 PM
No, even when both are on the satellite, the notification doesn't appear on the hub. And the video doesn't start automatically.
07-29-2022 06:35 PM
Hey andyandmax,
Let's check this further — could you fill out this form and let us know once you're done?
Thanks,
Archie
07-30-2022 01:08 PM
I've completed that form.
08-01-2022 11:48 PM
Hey andyandmax,
We got your form. Our team will send you an email and continue the conversation there as I'll be locking the thread after 24 hours.
Thanks,
Archie