Nest doorbell only lasted 2 years

[Schlano]

So not only did the outer plastic coating peel away, like apparently so many others, then the camera just stopped working all together. I was able to do a factory reset to get it working again but it only lasted a day. Then I tried again and got a couple days before it died again and now it won’t even do a factor reset. What a P.O.S. I was really psyched about my nest camera set up. The app glitches pretty frequently, I mean how many times do I need to link my google account really, but I was glad to have purchased what I though was a superior product. Come on google make this right. Extend the warranty, do a recall, STAND BEHIND YOUR PRODUCT. A doorbell that costs over $200 should last for longer than two years.

[SteveT1]

Hi folks,

We understand and we know how important this is for you. We’ll take your experience as feedback and we’ll make sure to learn from this opportunity to improve. You can always reach out to our Google Support team for assistance. I'll be here if there's anything else.

Regards,

Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Schlano]

Hi “Brad” 

yes I need further assistance. I need a refund or a new doorbell camera at no cost because I spent $200+ On a nest hello and only two years later I am left with an chunk of metal and plastic. Make it right “Brad” or is google ok with using the business model of a snake oil sales man?

[Brad]

@Schlano

Brad is my name, that is correct. However, if your device is out of warranty, then you are unable to get a replacement. Also, Community Specialists do not process these requests ourselves, Support takes care of that. I apologize for the inconvenience this has caused, but I cannot assist you further with a replacement.

Best regards,

Brad.