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Nest doorbell peeling

Kgiff
Community Member
  • I have called customer service any they refuse to replace my doorbell that is peeling. Shouldn’t this be made to be outside? Is there a class action law suit about this? I have seen other people post the same issue.
9 REPLIES 9

ai
Community Specialist
Community Specialist

Hello Kristen, 

We're sorry to hear that your doorbell is peeling! I've created a case for you and escalated your issue to our support team for possible warranty replacements. Please be on the lookout for an email from us soon. 

Thank you for your patience with us. We appreciate it! 

 

Best,

Ai 

Kgiff
Community Member

I have not gotten a response from anyone yet. Has there been any development?

Kgiff
Community Member

Do I have a case number??

MMil
Community Member

I have the same issue!  Google didn’t want to do anything, and mine has never seen the sun. Very frustrating, and should be recalled due to manufacturing defects!  It will definitely make me think twice about buying another Google product if their customer service is this bad. 

ai
Community Specialist
Community Specialist

Hello MMil,

I'm sorry to hear this issue affected you too, as well as having poor customer service experiences. I created a case on your behalf and escalated it to our replacement team. Thank you for your patience with us! 

Thanks,

Ai

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Kgiff
Community Member

No I have not seen a reply. What is the next step?

MMil
Community Member

Garrett -  I did reply to the email I received from Ai on Friday. However no one has reached back to me.  I did proved all the information Ai asked for.  I have no case number to reference either. 

MMil
Community Member

Correction, here is the case number.  Sorry 
Case ID [6-7910000031959]