09-18-2022 02:34 PM
So I have had a couple nest hello’s over the years but my newest one (about a year and a half old) has started cracking and peeling. It looks like the film wasn’t removed but it’s literally the top cover. How do I go about replacing this? I have several nest products and they’ve all been awesome but this looks terrible
09-18-2022 05:00 PM
Thanks for reaching out. We’re sorry to hear that. Let’s check this out — could you fill out this form so we could further investigate?
Looking forward to your response.
09-19-2022 11:44 AM
I have the same problem, my 1st gen nest hello, the covering has totally peeled off and also today I had a problem with the camera being offline, decided to try reset, when I separated the camera from the base and flipped the camera to read the barcode, the glass lens simply fell out and broke upon hitting the ground. What can I do to fix these issues ???
09-19-2022 04:46 PM
Oh no! We're sorry to hear that. Please also fill out the form so we can further assist you.
09-20-2022 03:56 PM
We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.