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Nest doorbell peeling

Thanos
Community Member

Nest doorbell peeling and keeps getting worse and worse. The doorbell looks horrible.

This is pretty bad considering we are Houston Media Systems and our customers are choosing Ring more and more over Nest, while seeing our Google Nest Doorbell and its condition.

Let me know if there is any replacement cover of the sort, please.

Thank you in advance,

txdish.com

 

Thanos
1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 6-7801000031838

 

Please note: once I have submitted your replacement request, I will be locking this post.

 

Best Regards,

Brad.

View solution in original post

2 REPLIES 2

laurentbourg
Silver Product Expert
Silver Product Expert

If you want a cover, I think you can find somewhere online a silicone cover, it will hide the damage and control further degradation of this piece of junk. I have the same problem and I have contacted google by phone and also using this board, where Brad (community specialist) opened a case and after wasting hours of my time got denied. They claimed that their policy has changed and that they only replace devices that are under warranty.  It is a complete disgrace that a multi-billion dollar company that is clearly aware of this manufacturer defect can simply decide to wash their hands. I heavily use Google as my smart home technology platform and I am very disappointed by their lack of accountability. 

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 6-7801000031838

 

Please note: once I have submitted your replacement request, I will be locking this post.

 

Best Regards,

Brad.