Nest doorbell video history

[Axelle42142]

There are two of us as managers in our home. The other home manager has ability to view more than three hours recording history. I do not.

Why is this!? How do I correct it!? 

It wouldn't make sense for us each to pay for a nest aware subscription. Subscriptions re device applied and not used based, right?

It may be worth mentioning that I am the creator of the account and he was invited into the home as a manager as well.

Also, I am android and he is iOS. 

Someone help, Pleease!

[MplsCustomer]

@Axelle42142 

A Nest Aware or Nest Aware Plus subscription applies to all the cameras and doorbells in the same Google Nest "home/structure".  If either of you go to your camera in the Google Home app and go to Settings | Video | Video history, you should see the same Nest Aware subscription information.

It does not make sense that the other person in your household wouldn't have access to the same history. He could try deleting and reinstalling the Google Home app to see if that resolves it.

[janthadeus]

Hi folks,
 

Checking in — did you get a chance to do the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Axelle42142,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT