Nest doorbell wired 2nd Gen mounting plate replacement

[Jipreston]

I have a nest wired 2nd gen doorbell, but do not have the mounting bracket for it.  Sometime between opening the box several weeks ago and today the bracket went missing and I need to get a replacement. Where or how can I get a replacement mounting bracket?

[Brytech]

For this I'm guessing you will need to reach out to Google  directly.  They have a customer support number. This is largely a group of Google users and not Google the company. 

[MplsCustomer]

We've never found a customer support number. You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jipreston]

As a backup I was able to 3d print the back mounting plate, but will reach out to Google Support as well and see where that gets me.

Thanks

[EdmondB]

Hi Jipreston,

I'm sorry to hear about your experience on your Nest doorbell . We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Jipreston]

Chatted with support yesterday.  They shipped out replacement parts, sadly those parts were for the Nest Hello and not the Wired Doorbell Second Gen.  Going back to chat with support again

[EdmondB]

Hey there,

Thanks for keeping us in the loop. Please let us know if you're able to contact our support again, and if not, please fill out this form so that we can help you further.

Regards,

Edmond

[EmersonB]

Hello everyone,

How's it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

I appreciate the help, MplsCustomer and Edmond.

Thanks,

Emerson