12-29-2022 06:03 PM
I will get a notification that the doorbell caught motion but when I select the notification to view what it was the camera saw, it only shows a picture of what was in the video it recorded. It won’t playback the recording. What could cause this?
12-29-2022 06:17 PM
Do you have a Nest Aware or Nest Aware Plus subscription? If you do not, then, with the 2nd Gen Google Nest Doorbell you can only view video of detected/recorded events that occurred in the last 3 hours.
01-02-2023 04:28 PM
Hey DirtyDieselAj,
Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
I appreciate the help, MplsCustomer.
Thanks,
Archie
01-05-2023 05:37 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
01-05-2023 06:18 PM
I’m having the same issue. Thumbnail show certain amount of seconds for video’s but then will only display a still picture.
Is the three hours of recording three recorded hours of data or the previous three hours time?
01-18-2023 12:05 PM
If you don't have a Nest Aware subscription, your camera can save activity for up to 3 hours before it expires and is deleted. I know that with the battery-operated cams, you may only get a thumbnail for an event, but if it recorded the full event, you should be able to click it and view it.
Best regards,
Brad
01-23-2023 10:52 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-24-2023 10:56 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad