I will get a notification that the doorbell caught motion but when I select the notification to view what it was the camera saw, it only shows a picture of what was in the video it recorded. It won’t playback the recording. What could cause this?
Do you have a Nest Aware or Nest Aware Plus subscription? If you do not, then, with the 2nd Gen Google Nest Doorbell you can only view video of detected/recorded events that occurred in the last 3 hours.
I’m having the same issue. Thumbnail show certain amount of seconds for video’s but then will only display a still picture.
Is the three hours of recording three recorded hours of data or the previous three hours time?
If you don't have a Nest Aware subscription, your camera can save activity for up to 3 hours before it expires and is deleted. I know that with the battery-operated cams, you may only get a thumbnail for an event, but if it recorded the full event, you should be able to click it and view it.
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.