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Nest doorbell won’t play video

DirtyDieselAj
Community Member

I will get a notification that the doorbell caught motion but when I select the notification to view what it was the camera saw, it only shows a picture of what was in the video it recorded. It won’t playback the recording. What could cause this?

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@DirtyDieselAj 

Do you have a Nest Aware or Nest Aware Plus subscription? If you do not, then, with the 2nd Gen Google Nest Doorbell you can only view video of detected/recorded events that occurred in the last 3 hours.

https://support.google.com/googlenest/answer/9681538?hl=en

aatienza
Community Specialist
Community Specialist

Hey DirtyDieselAj,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

Crookedarm
Community Member

I’m having the same issue. Thumbnail show certain amount of seconds for video’s but then will only display a still picture. 
Is the three hours of recording three recorded hours of data or the previous three hours time?

Brad
Community Specialist
Community Specialist

@Crookedarm

 

If you don't have a Nest Aware subscription, your camera can save activity for up to 3 hours before it expires and is deleted. I know that with the battery-operated cams, you may only get a thumbnail for an event, but if it recorded the full event, you should be able to click it and view it. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad