Hi Jl3b,
Thanks for reaching out to the Community. I'm sorry to hear about the connectivity issues with your Nest Doorbell. I understand that you already followed some basic troubleshooting steps, like restarting and resetting the Nest devices.
Before we get started with further troubleshooting, let me ask you some questions:
- What type of Nest Doorbell is it? What model do you have? 1st Generation or 2nd Generation?
The blue light pulse is a crucial indicator that your Nest Doorbell is ready for setup. If it's not pulsing, it can hinder the setup process. Let's troubleshoot this together. Here's what you can do:
Power and Reset:
- Ensure the doorbell is fully charged or connected to power.
- Make sure to Perform a factory reset as established on the help center. This should trigger a blue light pulse after release.
- Ensure there are no physical obstructions blocking the doorbell sensors or preventing the blue light from being visible.
Verify Wi-Fi Network Connection:
- Other Devices: Check if other Wi-Fi devices in your home are connected and functioning normally. If not, the issue might lie with your Wi-Fi network itself.
- Signal Strength: Ensure your Nest Doorbell is receiving a strong Wi-Fi signal. If it's far from your router, consider:
- Moving it closer: A stronger signal can improve connection stability.
- Using a Wi-Fi extender: If relocating isn't feasible, an extender can boost the signal in that area.
Follow the steps from this guide to Fix Nest camera or doorbell Wi-Fi connection issues and to Troubleshoot Nest camera and doorbell setup messages (even if there is no specific error).
Let me know if you need further assistance.
Best,
Mario
