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Nest doorbell won’t record video

Michelewhitt
Community Member

My nest doorbell will not record video for events. Only live events only. No nest aware acct. just want back my 3 past hours of

video recording.  Event recording option is not found anymore on nest app

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Michelewhitt 

Without a Nest Aware subscription:

2nd gen cameras and doorbells that are installed in the Google Home app (and cannot be viewed in the Google Nest app) provide event video history for the most recent 3 hours.

1st gen cameras and doorbells that are installed in the Google Nest app provide snapshots of events for the most recent 3 hours.

Your post says you have a 2nd gen Google Nest Doorbell, so you should be able to see event video history for the most recent 3 hours in the Google Home app, not in the Google Nest app.

https://support.google.com/googlenest/answer/13318581

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Michelewhitt, thanks for reaching out here in the Community. What was shared above is right on the spot and we hope that sheds some light on your concern.

 

Let us know if you have additional questions or concerns.

 

I appreciate the help, MplsCustomer.

 

Regards,

Emerson