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Nest floodlight camera not connecting

Pcarn
Community Member

Hi, I’ve read a number of similar posts but cannot add my new floodlight camera to my home. The floodlights work, the qr code works but it will not connect. I have reset the camera with the button on the back, I have restarted my sky router, I have moved my wifi booster to my kitchen (it’s mounted at my back door, my Google nest doorbell is at my front door) so surely it can’t be wifi? I don’t live in a castle, it’s less than 12m away. Help!!!! I’m losing the will. 

16 REPLIES 16

MrRongoose
Community Member

I read this tip some time ago and it's how I do all my cameras now. Plug it in directly next to another device and the nest connect if you have the Nest Yale lock. After it's set up, move to permanent location. But since the floodlight is wired, move a mobile camera or most importantly a nest connect close to the light(if you have one for a lock)

Pcarn
Community Member

Will give it a go today, many thanks for the tip 👍🏻

Pcarn
Community Member

Ok, so I’ve removed my Google nest doorbell and held it literally next to my floodlight camera, I’ve reset the floodlight camera, I’ve tried to connect via qr code and also via the 6 digit pin just in case, I have full wifi signal and it still cannot find the new floodlight camera 🙈😞 this shouldn’t be this difficult surely. What am I doing wrong? Any other advice or thoughts please?

Roll_Tide
Community Member

I have connectivity issues too!!  I have one google nest cam w/ floodlights with googl app which is fine & just installed a 2nd cam/floodlight which refuses to connect. Tried all the tricks posted here incl reset, use code vs. scan, etc. The 1st one is fine but the 2nd one refuses …Argh

Pcarn
Community Member

Hi, when I called up google about my own connection issue, I was told to delete all cameras and doorbells off my home account, reset the cameras and then I re added them. In my case I had to add the floodlight camera back in first and then the doorbell after and it did work for me. Hope that helps. 

Roll_Tide
Community Member

Thanks Pcarn. The only device i have is the google nest cam w/ floods …& I am trying to add a 2nd one.  Does google support monitor this chat?  How *painful* is it to get to googl support & is it worth it. If not I plan to return the **bleep** devices

Pcarn
Community Member

In fairness to google, I went online to their support area and I think they called me back off off an email enquiry I’d sent them. The guy who helped me was brilliant very patient took me all through the setup. I was really impressed with the help. Whether that’s google across the board I have no idea but it didn’t cause me any grief which I thought it would 

Roll_Tide
Community Member

Thats really great to hear that they care. Thanks Pcarn.
Cool will try the same. 
Cheers!

After submitting the support request, I recd. a call within 30 seconds from a UK # (!!) which was impressive. But after the greeting, I was on hold forever:(

Finally, I had to let go as i had another appt. to attend. 
And I have not heard back …yet.

Will post progress updates if/when I hear back

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Roll_Tide
Community Member

Yes I do Brad.

i provided support with my phone# to call back. 
Please advise

Google support *never* called back. Brad the bot included.

 

I recd. the following trick from someone else & it worked !! Way to go Google Engg. 

 

Disconnect the camera  initially setup and then setup up the camera they are having trouble with first followed by the one that didn't have an issue, ask them to try this assuming no HW issues or wifi range issues. 

 
if they have a nest door bell which they will have to re-pair, they may need to unpair that as it may cause some funky issues.

Brad
Community Specialist
Community Specialist

@Roll_Tide

 

I am so sorry to hear that you have been waiting for a response from Support! I can imagine that was quite frustrating as they got to you quickly the first time. I am unfortunately, not a phone support agent so I do not have the option to call out to you. I am also located in the US, not the UK. I am simply a Moderator over these Nest Community Forums. You will need to reach out to Support again if you can. Thank you so much for your patience!

 

Please let me know if you need further assistance.

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

MrRongoose
Community Member

Not for nothing but I have other posts open here and have been having connectivity issues with the new battery cameras for a few weeks. They worked great prior for a few months but within the last 2 months been having issues. Done a few resets and power cycles. This past week, they seem to be working more consistently, knock on wood. Maybe they were having a server-side issue that is being resolved finally.

Narelle
Community Member

I have the same problem. Paid $500 and not working. I had to installed by an electrical but not connecting