Nest floodlight update then fails to install

[crzyj4ever]

Anyone else have an issue? When installing new camera it updates then it goes to install and fails.

I get a message from the app saying something went wrong.

When I factory reset it, it goes to downloading now and sets at zero and won't change anyone else experiencing these issues?

I already spoke with customer service. They sent me a new device and it did the same thing.

Even switched out my router and tried installing it with a iOS device instead of my pixel 7. Same issues present.

[EmersonB]

Hello crzyj4ever,
 

Thanks for reaching out and I'm sorry to hear about the issue that you have right now. Let's see what we can do. To confirm, how far is your Nest camera from your router? Are you getting any error messages?

Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Give these steps a try:

• Restart your Wifi router and mobile phones.
• Reinstall your Google Home App.
• Try updating your Nest camera while near the WIfi router.
   

Keep me posted. 

Regards,

Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, Emerson.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie