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Nest hello doorbell front coating peeling

rborgenhagen
Community Member

Hello,

The coating on the front of my nest hello doorbell is peeling and affecting the view of the camera. I don't think my camera is covered by warranty anymore...does anyone know of any solutions to this problems or any doorbell cameras that may be better?

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you!

 

I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Hello, 

I did see both messages. The message from Brad said he’d be sending me an email so I’ve been waiting for that…which I haven’t received yet.

Brad
Community Specialist
Community Specialist

@rborgenhagen

 

Thank you for your patience! I thought I had sent out the email but just in case, I sent it out again. Please respond as soon as you get it so we can get the process moving. Thank you again for letting us know about this peeling issue!

 

Best Regards,

Brad.

J_hollins
Community Member

Did you manage to get anywhere with fixing this? I’ve got the same issue. 

rborgenhagen
Community Member

Hello J Hollins,

 Brad sent me an email to gather further information and then it was sent their order management team. I’m still waiting to hear anything on a resolution…