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Nest hello live video feed in nest app is squashed and video won't load on phone when bell is rung.

JohnF
Community Specialist
Community Specialist

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Original poster: Stephen Hackshall 

 

When the nest hello video quality is set to high, the live feed shows in the nest app as squashed vertically (this doesn't happen on the Google home app or the nest pc website).

Also when quality is set to high, the push notifications to the phone when the doorbell is rung don't allow the video to load and you can not talk to whomever is at the door as the video feed never loads. This is a new issue (probably nest android app issue)
Have tried: unistall next app, reinstall, remove and add camera to nest account, reboot doorbell, factory reset doorbell. 
Phone is Samsung s10 plus, have tried on Samsung S8 and issue doesn't happen. 
You can see the black bar from my s10 between the video and the video history (which shouldn't be there).
 
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