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Nest indoor wired night vision not working

Brian1039
Community Member

Is there an ongoing issue with night mode? Camera in garage hasn’t moved, nothing changed but now it’s almost completely black where as before looked pretty good. Same with living room. Both have auto on night mode selected. 

5 REPLIES 5

Rubes
Gold Product Expert
Gold Product Expert

Does night mode turn on when you change the setting to just “ON”? Or still nothing?

MplsCustomer
Bronze
Bronze

@Brian1039 

There's a very long thread with over 100 replies on this issue; it's not happening to all customers, and Google Nest acknowledges it as a problem:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D...

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Thanks for the help here, Rubes, MplsCustomer and Brad.

 

Regards,

JT

Brad
Community Specialist
Community Specialist

Hi there, 

 

Thank you for all of your help, @Rubes and @MplsCustomer. Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT